Frequently Asked Questions

SuperBox streaming devices are advanced Android TV boxes that enable users to access a wide variety of entertainment content, including live TV, sports, movies, TV series, and Pay Per View, all in high definition.

Setting up your SuperBox is simple: connect it to your TV via HDMI, connect to the internet through Wi-Fi or Ethernet, and follow the on-screen instructions to start streaming your favorite content.

Yes, SuperBox devices provide access to live sports such as NFL, MLB, NBA, Soccer, MMA, Boxing and many others through various apps available on the platform, allowing you to enjoy your favorite games in high definition.

No, SuperBox does not require monthly fees. While the device allows access to a wide range of free content, subscription fees for third-party apps or services are at the discretion of the user.

The SuperBox Elite Pro Plus boasts enhanced features such as 4GB DDR RAM, 128GB eMMC storage. 16 Premium apps as well as the standard Blue TV, Blue VOD, Backup TV, Play Back TV. Perfect for those that want and need the ultimate viewing experience and who love watching the latest movies and older harder to find movies. Sports fanatics who are able to watch live tv , live sports and pay preview with multi screen views of two different sport events at the same time. Example of movies available Star Wars Collection, Marvel Movies Collection, 80's classics, WWE collection, Harry Potter, Horror classics like Halloween, Nightmare on Elm street to recent block busters like Conjuring. As well as premium Adult channels.

Yes, an internet connection is required to stream content on SuperBox devices. You can connect via Wi-Fi or a wired Ethernet connection for the best streaming experience.

SuperBox users can access a vast selection of content, including live TV channels, pay-per-view, sports, movies, TV series, and on-demand videos through various apps and services supported by the device with no monthly fees or hidden charges.

Yes, SuperBox devices support streaming in both 4K and 6K resolutions, offering crystal-clear visuals and an immersive viewing experience, provided you have a compatible TV and a stable high-speed internet connection.

You can purchase SuperBox devices, including the SuperBox S5 Max and SuperBox Elite Ultra, online at www.dwitgroupllc.com(main shop page) with nationwide shipping available to bring the ultimate streaming experience right to your doorstep.

These are the available apps to download for the SuperBox S5 Max Blue TV - best for live tv channels Blue VOD - best for movies, tv series with a vast library that is always updated Playback TV - Provides playback of Live Sports, TV Shows, News for the past 7 days Back Up TV - Simple app that combines the features of Blue TV and Blue VOD

The "Device Prohibited" message indicates that your device has been deactivated by SuperBox Corporate. This usually occurs when a device is identified as non-compliant with company policies or possibly counterfeit. It underscores the importance of purchasing your SuperBox from authorized resellers. While buying from platforms like eBay might seem appealing due to potential savings, there's a significant risk involved, including lack of support for future issues. Purchased from DWIT Group LLC: If you bought your device directly from www.dwitgroupllc.com, please contact us immediately. We will arrange a replacement for your prohibited device, ensuring minimal disruption to your service. Purchased from another source: Even if you acquired your SuperBox elsewhere, we encourage you to reach out to us. We'll explore all possible options to assist you, although our ability to help may vary depending on the specifics of your purchase.

Authorized resellers, such as DWIT Group LLC, are committed to delivering the best customer experience, aligning with our mission statement. When you purchase from an authorized reseller, you're assured of receiving genuine products and comprehensive customer support. What should I do if my device shows "Device Prohibited"? Purchased from DWIT Group LLC: If you bought your device directly from www.dwitgroupllc.com, please contact us immediately. We will arrange a replacement for your prohibited device, ensuring minimal disruption to your service. Purchased from another source: Even if you acquired your SuperBox elsewhere, we encourage you to reach out to us. We'll explore all possible options to assist you, although our ability to help may vary depending on the specifics of your purchase. Our customer service team is dedicated to resolving your issues and ensuring you enjoy the best possible experience with your SuperBox.

Yes, each tv would require its own SuperBox. If you have multiple TV's in your house contact us and we can offer you a bundled deal.

Please visit our Return, Exchange Policy https://www.dwitgroupllc.com/refund-policy