​DWIT GROUP LLC offers a 14 Day Money Back Guarantee* on all our products. (certain conditions apply)

​RETURNS:  Purchase can be returned within 14 days of the delivery date.

Please contact us BEFORE shipping the device back. You must be the original purchaser of the product – and be able to provide an order number or account email address. We will need to send you an RMA (Return Merchandise Authorization Number). Once we can issue you an RMA # you are now able to return the device. You must email us a picture showing the problem/defect after submitting the return/exchange request online along with the RMA #. Ensure that all articles in the package are intact. The returned product MUST be returned to its original packaging with no damage and must be able to power up. Once the product has been shipped back to DWIT Group LLC our returns department will inspect the device for any physical damage, the operating system must be able to boot, and package completeness. If not, you the buyer will be responsible for all incurred fees and no refund will be issued.

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Exchanges:  Purchase can be exchanged within 14 days of the delivery date.

Exchanges are accepted for the same model you originally purchased. Acceptable reasons for exchanges are if the device has a DEVICE PROHIBITED on boot up. If the device arrives damaged, please contact us BEFORE shipping the device back. You must be the original purchaser of the product – and be able to provide an order number or account email address. We will need to send you an RMA (Return Merchandise Authorization Number). Once we can issue you an RMA # you are now able to return the device. You must email us a picture showing the problem and/or reason for the exchange. Ensure that all articles in the package are intact. The Exchanged product MUST be returned to its original packaging with no damage and must be able to power up. Once the product has been shipped back to DWIT Group LLC our returns department will inspect the device for any physical damage, the operating system must be able to boot, and package completeness. If not, you the buyer will be responsible for all incurred fees and no refund or exchange will be issued.

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Warranty: All SuperBox products come with a manufacturer 1 Year Warranty

All SuperBox products come with a manufacturer 1 Year Warranty purchased from our site. If you experience any hardware issues with your streaming media player, please send an email to info@dwitgroupllc.com. Our technical support will see if we can help diagnose the issue. If your returned device is defective and you are within your 1-year warranty period, we will either repair or replace your unit free of charge.

Return and Request Refund:

Please review our return policy and then send us an email to info@dwitgroupllc.com We will issue you a full refund of your original purchase price on any unopened product, however, you are responsible for return shipping cost.

 

 14-day Money Back Guarantee Not Eligible for Return/Exchange/Refund

• Only Final Sale Item(s) are not eligible for return, exchange, or refund. Only the manufacturer's 1-year warranty applies. Regular On Sale items 14 day Guarantee will apply

• Any device found to be tampered with such as but not limited to opening the device hardware, attempts to repair the device, MAC address, and SN does not match the original purchase invoice/ receipt.

• The device was shipped and returned with no RMA #.

• The device was shipped and returned to us, and instructions were not completed correctly.

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

PROCESSING TIME

All orders are processed within 1 business day time that is separate from the shipping time.

 

SHIPPING RATES & TIMELINES

All US orders take 2-5 business days depending on buyers location.

All orders in the U.S. will ship from our fulfillment center in Monrovia CA 91016. The estimated shipping period is 2-5 business days via UPS.

 

When your order has been shipped, you will receive an email with tracking information.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

 

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days to file a claim。

 

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

 

We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

Please email us at info@dwitgroupllc.com if you need further assistance.  

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TRACKING

 

We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

 

When you receive your tracking number, if you need help tracking your order you can contact us or enter your tracking number on USPS or UPS website.

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